Refund Policy
At Special Spoonful, we are committed to providing you with high-quality specialty diet products. However, if you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a smooth process.
Eligibility for Refunds
We offer refunds on items that are unopened and in their original packaging within 30 days of purchase. To be eligible for a refund, please ensure the following conditions are met:
- The item is unopened and unused.
- The item is in its original packaging.
- You have the receipt or proof of purchase.
Non-Refundable Items
Unfortunately, we cannot offer refunds on the following items:
- Opened food products
- Custom orders
- Sale items
How to Request a Refund
To initiate a refund, please contact our customer service team at:
- Email: [email protected]
Include your order number and the reason for the return in your email. Once your request is received, we will provide you with further instructions on how to return your item.
Processing Time
Refunds will be processed within 5-7 business days of receiving the returned item. The funds will be returned to the original payment method used at the time of purchase.
Contact Us
If you have any questions regarding our refund policy or need assistance, please feel free to reach out to us. We are here to help you make the most of your specialty diet journey!
- Customer Service Email: [email protected]